Service Field Engineer - Cairo

Digitec -
Cairo, EgyptPosted 4 years ago

74Applicants for2 open positions

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Digitec is seeking a full-time Xerox Copier Technician to service Alexandria and surrounding areas. He will be responsible for the maintenance and repair of Xerox copiers, multifunction printers.
Digitec is Alexandria’s premier technology company specializing in delivering the latest office technology, enterprise workflow and document management solutions, and managed IT services to small to mid-sized businesses. Digitec is proud to partner with Xerox, whose impeccable reputation for innovation, quality, and ease of use has made them the industry leader.

Responsibilities:

After training, must be able to service color and black & white multifunction systems
Perform maintenance and repairs on assigned products including technical diagnostics, break/fix, installation, removal and customer call assistance.
Manage inventory of parts, call activity and perform associated administrative tasks
Provide customer training on assigned products in accordance with current field procedures

The ideal candidate must be self-motivated and able to troubleshoot issues efficiently. He or she must have a professional, yet friendly, demeanour and the ability to establish rapport and communicate effectively with customers. The owners of Digitec understand that hard work is critical to delivering exceptional customer experience, and they expect it from every member of the team. In turn, they provide a flexible working environment and empower their employees to take ownership of their own careers. This is a great opportunity to join a solid organization with a proven record of success.

Qualifications:

Degree in electronics or another related field (preferred but not required)
Industry-related experience on Xerox or Hewlett Packard equipment (preferred but not required)
Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
Professional appearance and demeanour
Valid driver’s license
Solid employment history
Aware of Network and Software basics

Benefits:

On-the-job training
Cell phone and car allowance included
Medical Insurance
Opportunity to build a career with an industry leader, local company and dedicated employer
Must be able to travel