Front Desk Officer

Malvern College Egypt - Katameya, Cairo

Applicants for
1 open position
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Front desk responsibilities:

  • Welcoming visitors and parents.
  • Answering emails and walk-in inquiries in a helpful manner and ensuring that appropriate actions are taken in a timely manner.
  • Liaising with all departments for any inquiry.
  • Communicating with parents, receiving and passing on information between parents and teachers.
  • Handling all transportation changes through emails and doing all the requests on the system.
  • Signing out all students on the system at dismissal hour.
  • Signing in/out all visitors/parents on the system during school day.
  • Confirming the attendance of primary or secondary students on the system and calling parents to ascertain reasons for students’ absence.
  • Updating late students on the system.
  • Assisting parents with the lost and found the office.
  • Arranging meeting for the parents with the head of years or teachers.
  • Assisting students to contact parents from school.
  • Printing the attendance of the CCA.
  • Making payment orders for the assessment and working closely with the Admission department.

Call Center: (2 hours)

  • Answering all incoming calls to college, dealing in a friendly yet professional way and in a timely manner.
  • Handling all tasks till the end, and making sure that all tasks are resolved.
  • Identify caller needs to know where to transfer the call for the best experience, always use the warm transfer so the person doesn’t repeat himself.
Job Requirements

Desired qualifications:

  • Presentable.
  • Fluent English.
  • Owns a car preferably.


  • High Communication skills
  • Customer -service oriented
  • Problem-solving
About this Company

The College opened in August 2016 catering for pupils from Pre-Nursery (aged 2 years 6 months) to Year 9 (aged 14). We will continue to grow into a full Senior School year on year, and will in time offer the International General Certificate of Secondary Education (IGCSE) and... (More)

Industry: Education
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