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Job Description
- Maintains a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.
- Responsible for performing Technology Services asset management and inventory of equipment and software.
- Assists Director of Technology Services, Information Technology Manager, and Director of Communications in his/her duties as in compliance with HHC Standards.
- Performs all installations, set-ups, and breakdown of Audio Visual, Communications, Networking, and IT equipment in Meeting Rooms, Guest Rooms and hotel work areas.
- Provides end-user (external guest and internal guest) support / training for hardware and software issues.
- Accesses contracts in Delphi for meeting room requirements and log them on
- Technology Services Daily Log Sheets or white boards.
- Bills guests for equipment and services every shift.
- Listens to and resolves all internal and external guest concerns to the satisfaction of the parties involved. If necessary authorizes billing adjustments.
Job Requirements
- Excellent project management skills.
- Good verbal and written communication skills.
- Ability to work well with people who possess varying technical abilities.
- Familiarity with the following software applications: MS/IBM Dos
- Internet Explorer
- MS Office
- Outlook/Outlook Web Access
- MS Windows 95/98/NT & 2000 Workstation/XP Professional Desktop PCs