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Job Description
- Service Community Admin accounts, processing concerns and complaints, escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign and social media agency performance
- Stay up to date with the latest social media best practices and technologies
- Work with the social media agency to ensure content is informative and appealing
- Collaborate with Marketing, Wholesale and Commercial teams
- Monitor SEO and user engagement and suggest content optimization
- Resolving consumers complains and inquiries efficiently and effectively.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
Job Requirements
- A Bachelor’s degree from mass communication, marketing or Equivalent.
- Retail Background is a plus.
- Fluent in English is a must.
- Understanding of SEO and web traffic metrics
- Proactive and energetic.
- Excellent communication skills.
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