
Call Center Agent
Job Details
Skills And Tools:
Job Description
Deliver high-quality consultation services in accordance with the company's SOPs.
Monitor and assess teaching quality, provide constructive feedback, and support continuous improvement to enhance overall teaching effectiveness.
Support students' learning progress, providing timely solutions and proactively improving the learning experience.
Maintain positive relationships with students and parents, offering personalized learning plans and recommendations.
Enhance customer satisfaction and drive user referrals through excellent service.
Track and analyze student learning outcomes, providing solutions to optimize learning results and satisfaction.
Job Requirements
Proficiency in English as working language
Positive personality with excellent interpersonal skills
Bachelor's degree in any field
Passion for delivering quality services
Work Time Zone:
Sun~Thurs: 12PM to 9Pm (2:45 to 3PM coffee break / 5PM to 6PM lunch break)
Sat: Half Day 12PM to 4PM (1:45 to 2PM break)
Friday: Day off