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Call Center Agent

Johnson Controls
Nasr City, Cairo
Johnson Controls logo

Call Center Agent

Nasr City, CairoPosted 25 days ago
81Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Answer inbound calls and ensure customer satisfaction.
  • Register customers’ sales leads and service requests.
  • Handle customer complaints as per JCI’s policy.
  • Provide customers with accurate and helpful information.
  • Follow up on open customer cases and ensure resolution.
  • Perform outbound campaigns to capture customers’ feedback and respond to digital customer inquiries.
  • Meet contractual Key Performance Indicators targets.
  • Maintain basic knowledge of JCI’s products and services.
  • Ensure proper documentation of customer interactions
  • Fixed days off (Friday&saturday
  • Fixed Shifts

Job Requirements

  • At least one year of experience in a call center environment.
  • Strong problem solving & communication skills.
  • English speaker (B2 or B1) and Arabic Fluent.
  • Knowledge of customer service principles and best practices.

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