Call Center Agent

Confidential Company - Abu Rawash, Giza

30
Applicants for
3 open positions
25
Seen
10
Shortlisted
11
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
3 open positions
About the Job
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments
Job Requirements
  • Bachelor's degree of any discipline.
  • Minimum 1 year of experience as call center.
  • Excellent communication skills.
  • Excellent negotiation skills.
Industry: Manufacturing
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