Renewals Manager - GSP Saudi Arabia

Cisco - Riyadh ,Saudi Arabia

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Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Drive CX Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
  • Focus on selling the existing portfolio and new offers
  • Renew, up-sell and close on-time contracts in assigned territory
  • Increase sales penetration at existing accounts
  • Understand customers’ and partners’ procurement process
  • Maintain internal and external relationships in support of closing the sale
  • Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
  • Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the integrated account plan and success plan
  • Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
  • Understand the overall industry environment
  • Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
  • Monitor and report on market and competitor activities and provide meaningful reports and information
  • Analyze data and trends to identify growth opportunities
Job Requirements

Who You Are

  • Excellent executive level communication and presentation skills
  • Process Expert: Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality and accuracy

Required experience:

  • 7+ years of leadership experience with a solid focus on negotiating contracts and strategy
  • 5+ years of experience with subscription and software offers
  • Education: Bachelor degree; Master’s degree preferred.
  • Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

About this Company

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to... (More)

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