Test Center Administrator
Amideast -
Cairo, EgyptPosted 5 years ago107Applicants for10 open positions
- 85Viewed
- 3In Consideration
- 7Not Selected
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Job Description
The Test Center Administrator (TCA) will mainly proctor test candidates. Proctor duties include but are not limited to:
- Take required security precautions when the candidate arrives for testing by checking two forms of identification, taking an image capture and collecting vouchers, when applicable.
- Check in candidates, escort them into the testing area, and instruct examinees on use of the computer.
- Monitor candidates while they are taking their tests.
- Sign candidates out of the testing room when testing is complete, or for breaks.
- File irregularity reports for unusual situations.
- Provide security at the testing facility.
- Ensure all locks and security systems are properly used.
- Responsible for holding keys to the testing facility.
- Respond to temporary crises and difficult situations; e.g., technical malfunction.
- Act as representative of Prometric and proxy for the testing client.
- Receive candidate telephone calls, and provide appointment confirmations and directions to the test center.
- Operate computer software and other test center equipment.
- Become an expert with Prometric’s test administration software.
- Support operations and technical personnel with data communications.
- TCA may be asked to operate a video camera, VCR, digital camera, telephone system, and alarm system.
- Other customer services, operational, administrative, or ad hoc duties directed by the Test Center Manager.
- Responsible for achieving corporate standards. Participate in subsequent evaluations.
Job Requirements
- Bachelor degree of any discipline.
- One to two years of related experience and/or training/internships or an equivalent combination of education and experience. Some supervisory experience is preferred.
- Must take a two weeks training to be certified by Prometric's certification program to administer tests. In-house training through the local Test Center Manager.
- Knowledge of basic PC operations and Windows.
- Familiarity with Microsoft Word and Excel is preferred.
- Exposure to computer hardware and networks.
- Must speak English fluently plus the local language where the Technology Center is located.
- Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to apply common sense understanding and carry out instructions furnished in written, oral and diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Administrators must display a professional attitude and will be expected to do whatever is reasonable to successfully deliver tests. They must be mature, reliable individuals with personal integrity.
- We consider a strong customer focus as a necessary attitude for our employees, to make certain that the test candidate has a satisfactory computer-based test experience.
- As an Administrator you represent the company and its clients.
- You should be accountable and results-oriented.
- Finally, you must be a team player.
- Reasonable accommodations may be made to enable individuals with disabilities to enable individuals to perform the essential functions.
- The TCA must have a customer focus as he/she will be working with candidates who will be under a great deal of stress.
- The TCA must be able to deal with adverse situations.