Reservation Manager (B2C)

Confidential Company - Dokki, Giza

30
Applicants for
1 open position
11
Seen
1
Shortlisted
1
Rejected
Experience Needed:
More than 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

Main Job Duties:

  • Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
  • Allocate daily tasks to Reservations staff.
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and canceled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all time
Job Requirements

Professional Qualifications:

  • + 10 years experience

  • Excellent in written and spoken English with strong drafting skills.

  • Skilled in MS Office Suite, including Word, Excel, Outlook, PowerPoint, and Internet.

  • Seek and apply knowledge, information and best practices.

Education:

  • Bachelor's degree

Personal Competencies:

  • Demonstrated strengths in financial management with a strong client service focus;

  • Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions;

  • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Ability to communicate sensitively and effectively across different constituencies.

  • Communicative and dynamic/skilled in obtaining information from staff and/or external clients and potential ones as necessary to accomplish duties.