Front Office Supervisor

AIG - Mokattam, Cairo

31
Applicants for
1 open position
29
Seen
1
Rejected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
3,500 to 4,000 EGP per month, Social & Medical Insurance
Languages:
English
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly
  • communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group
  • requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
  • Monitor selling status of house daily. Ie flash report, allowance etc.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all V.I.P & special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Perform other duties as requested by management.
Job Requirements

EDUCATION:

  • Must be able to read, speak, write, and understand the primary language used in the workplace ( Arabic & English )

EXPERIENCE:

  • Minimum of one year of hotel front desk supervisory experience, experience handling cash,accounting procedures, and general administrative tasks.
  • Males only
  • Shift based
  • 30-50 Max. age
  • Weekly vacation: one day
About this Company

Set on the upper part of Cairo’s Mokattam Hills, this highly furnished apartment units complex features an outdoor pool and housekeeping service. All air conditioned units have free Wi-Fi access.

The spacious apartments at Monte Cairo Suites have their own kitchen... (More)

See all Careers and Jobs at AIG
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