Senior System Support Engineer

BBI-Consultancy - Cairo

Applicants for
1 open position
Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • The Senior Support Engineer will act as the Single Point of Contact (SPoC) for troubleshooting technical issues in customer production systems.
  • Will work as part of the customer facing Support team investigating issues of every level of severity at telecoms operators globally.
  • Close cooperation with the client function including Professional Services, Product Engineering and the Support DBA teams will be required to ensure that all customer issues are handled to their satisfaction.
  • Call handling, problem analysis, technical troubleshooting, development of fixes/workarounds, issue tracking and assistance in the delivery of new product releases to the customer.
  • Will also occasionally be involved in the development of service enhancements to the customers’ solutions
Job Requirements
  • Strong experience in complex functional and performance analysis using cutting-edge technologies.
  • Strong working experience in a UNIX/Linux environment.
  • Strong working experience in Database technology (preferably Oracle).
  • Scripting languages such as Shell scripting.
  • Broad understanding of telecommunications.
  • Understanding of telecom networks and associated technologies.
  • Knowledge of Telecommunication OSS/BSS applications.
  • Knowledge of Telecom networking protocols.
  • Expert in Wireshark and application statistics analysis.
  • Experience with multi-threaded and multi-process applications.
  • Can demonstrate an organized, systematic, disciplined and analytical approach to designing, problem-solving, coding and defect fixing.
  • Experience in working in a support environment (5-7 years minimum)
  • Fluent spoken and written English and Egyptian Arabic
About this Company

BBI is a global ICT consultancy firm offering innovative technology solutions focusing on data driven digital transformation for enterprise businesses across various industries.

From digital strategies to enterprise application services and RPA to big data... (More)

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