Online Airline Fulfillment Team Leader

Seera Group ( Almosafer- Tajawal ) - Mohandessin, Giza

Applicants for
2 open positions
Experience Needed:
More than 5 years
Career Level:
Job Type:
Full Time
Arabic, English
2 open positions
About the Job

Core Responsibilities

  • Assist Ticketing assistant manager in managing the ticketing team towards achieving goals while assisting with day to day ticketing fulfilment responsibilities
  • Maintain queues, allocate daily work assignment using a reporting tool program
  • Communicate Airline or Ticketing policies and procedures to the team
  • Communicate effectively with team members to maintain clearly defined expectations
  • Demonstrate resolutions for all ticketing request or inquiries for all campaigns
  • Posts flight schedule changes and passenger disposition information on bulletin board and directs staff to telephone passengers to notify of schedule and reservation changes

Self-Management Responsibilities

  • Identifies the training and development requirements for self and agrees on them with the Assistant Manager of Air to ensure that the required training are arranged and attended
  • Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role
  • Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth
  • Defines performance goals at the start of the year in discussion with the Assistant Manager of Air and ensures that the goals are achieved during the course of the year
  • Monitors Group Ticketing Control in coordination with Quotation management and ensures group codes are issued and communicated to front agents
  • Monitors Queue Management activities closely and ensures effective coordination with Quotation management in Riyadh with regards to involuntary issues such as flight cancellations, airlines changes, flight timing issues, etc. in order to notify sales agents accordingly to take required actions
        Job Roles: Tourism/Travel
        Job Requirements
        • Bachelor’s degree
        • A minimum of 5 years of relevant experience
        • Prior experience in operations team management
        • Sound knowledge of regional airline services sector and market
        • Sound knowledge of operations related principles and policies
        • Sound knowledge of finance and analytics
        • Good in Travel Ticketing, Reservation n Customer Service
        • GDS knowledge
        • Self-starter with coaching communication and interpersonal skills
        • Excellent communication skills
        • Strong ability to manage multiple teams
        • Strong demonstrated team leading skills
        • Strong planning and organizing skills
        • Fluent written and spoken English essential
        • Fluent written and spoken Arabic added advantage
        About this Company

        تفخر شركة المسافر السعودية بأنها شركة سعودية وتم تأسيسيها بأيدي سعودية طموحة ، هدفها الأساسي هو العالمية بالإضافة إلى التميز و العمل على راحة المسافرين في المملكة العربية السعودية ودول الخليج .

        حيث أن موقع شركة المسافر لحجز الفنادق يعتبر الآن بدون منازع افضل موقع... (More)

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