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Job Description
- Troubleshoot and diagnose hardware and software issues via ticket system or e-mail.
- Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
- Can work with different tasks in a smooth and effective way.
- Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
- Handle different requests using ticket system or e-mail.
- Deliver the knowledge needed to the customers in simple way
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related degree.
- 1-2 years of experience in a similar position.
- Good command of English.
- Strong troubleshooting and problems diagnosing skills.
- Previous experience in working with active Directory, System Center Configuration Manager.
- Flexible and can work under pressure.
- Preferable to have CCNA, MCP or MCTS certifications.
- Strong communication and customer service skills.
- Having good documentation skills.