Guest Relations Officer - Hurghada

The Three Corners Rihana - Hurghada, Red Sea

28
Applicants for
1 open position
17
Seen
1
Shortlisted
1
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Diploma at least
Languages:
Arabic, German
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services

Responsibilities:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Job Requirements
  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in German; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
About this Company

Belgian hotel chain available in Hurghada and Marsa Alam seeking to satisfy visitors and provide luxury hotel services

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