Customer Service Trainer - Cairo
Intelcia -
Cairo, EgyptPosted 5 years ago135Applicants for2 open positions
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- 0In Consideration
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Job Details
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Job Description
Customer Service Trainer responsibilities include:
- Developing and creating material for both soft skills and technical
- Delivering training sessions for customer service representatives
- Ensure individual development and tracking of each trainee
- Co-ordinate with other trainers to update and improve any process and material
- Conduct role-playing activities to develop interpersonal skills (e.g. call handling)
- Identify individual and team skills gaps
- Schedule regular training update and refresher sessions (e.g. monthly or quarterly)
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
Job Requirements
- Work experience as a Customer Service Trainer or similar role
- Experience in customer service positions is a must
- Excellent communication and presentation skills
- Experience in dealing with US clients and accounts
- Native-like English (language and accent)