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Job Description
- Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
- Update own awareness of all the services and products provided by the company.
- Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
- Handle and resolve customer complaints.
- Responding to inquiries and suggestions from customers on social media.
- Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor.
- Follow-up of customers in cases of maintenance and accidents and ensure the completion of the procedures properly.
- Maintains call center database by entering information.
- Carry out After Sales Feedback Survey after 2 days from the service visit.
Job Requirements
- 1-3 years’ Experience in the same field.
- Bachelor Degree any discipline.
- Excellent communication and negotiation skills.
- Fluent or very good English skills.
- Awareness of smart-phone industry’s latest technology trends and applications.
- Familiarity with CRM systems and practices.
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