Operations Developer - Cairo
Jumia -
Cairo, EgyptPosted 5 years ago185People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle all escalated vendor & customer issues with the objective of resolving within set SLA period.
- Identify the root cause of any customer or vendor issue and highlight them to the relevant area or department of the business.
- Lead & Implement Vendor & Customer Experience projects across the organization.
- Work on processes & technology to enhance vendor & customer experience
- Communicate all process; client changes and notifications to contact centers agents in a timely manner and manage their performance.
- Provide subject matter expertise support to agents.
- Motivate the team to provide first class service to all our vendors and customers
Job Requirements
Requirements & Qualifications:
- Excellent multi-tasking and analytical skills
- Familiar with relationship management tools
- Proficiency in MS Office and google tools
- Clear communication and reporting capabilities
- Team management and leaderships skills
- Data oriented
- Over 1 year experience in contact centers management or customer/vendor experience
We Offer:
- A unique experience in an international, entrepreneurial, yet structured environment
- An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
- The opportunity to be part of a team full of talented people with the best backgrounds