Skills And Tools:
- To ensure adherence to our internal procedures regarding Quality, Security, Incident Management, Problem Management, Change Management, and Service Level Management.
- Provide end-to-end support/operations service to clients through investigation, diagnosis, and fix preparation To provide the client means to resolve tickets and to provide information and knowledge about the solution.
- To provide scripts for data rectification for data-related issues cause by a bug in the modules.
- To find root causes through problem management to reduce incidents and increase customer satisfaction.
- To manage change lifecycle end to end so that customer new requirements are addressed as fast as possible.
- To perform a health check on the application level.
- Developing front end and back end websites
- Designing and developing APIs.
- Ensuring cross-platform optimization for mobile phones
- Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Being involved in changes to the service operation tools, processes, and working practices
- Undertaking continuous improvement in the operation
- Coordinating with Product Development and Implementation teams to support product updates
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Bachelor’s degree in computer science, engineering, or relevant field.
- Excellent Problem Solving Skills.
- From 3 to 5 years of experience in the same field.
- SQL knowledge
- PHP Laravel
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