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Customer Support Representative

Kashier Payment Solution...
Zamalek, Cairo

Customer Support Representative

Zamalek, CairoPosted 2 months ago
28Applicants for1 open position
  • 13Viewed
  • 1In Consideration
  • 7Not Selected

Job Details

Experience Needed:
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Job Description

  • Train customers over the phone and face to face sessions.
  • Internal technical onboarding.
  • keeping customers updated on new releases.
  • Educating customers about the solution’s functions and capabilities.
  • Working closely with the Customer Success Manager to increase the quality of service.
  • Knowing our products inside and out so that you can answer questions.
  • Traveling.

Job Requirements

  • Bachelor’s degree is a must, preferred in business, communications, or a related field may be advantageous.
  • 1-3 years working in a Customer Success role.
  • Strong communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with the Fin-tech industry is a plus.
  • Very Good Command of English.
  • MS Excel basics knowledge is a must.
  • Excellent organizing abilities.
  • Addressing customers in a professional and respectful manner.
  • Analyzing customer issues so as to develop tools and processes to increase customer satisfaction.

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