Skills And Tools:
- Train customers over the phone and face to face sessions.
- Internal technical onboarding.
- keeping customers updated on new releases.
- Educating customers about the solution’s functions and capabilities.
- Working closely with the Customer Success Manager to increase the quality of service.
- Knowing our products inside and out so that you can answer questions.
- Bachelor’s degree is a must, preferred in business, communications, or a related field may be advantageous.
- 1-3 years working in a Customer Success role.
- Strong communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with the Fin-tech industry is a plus.
- Very Good Command of English.
- MS Excel basics knowledge is a must.
- Excellent organizing abilities.
- Addressing customers in a professional and respectful manner.
- Analyzing customer issues so as to develop tools and processes to increase customer satisfaction.
- Customer Support Representativ...Confidential Company - Maadi, Cairo9 days ago