IT Support Specialist
Beko -
New Cairo, CairoPosted 5 years ago163Applicants for1 open position
- 120Viewed
- 28In Consideration
- 66Not Selected
Job Details
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Job Description
- Responsible for the process of installing the software on machines and starting up the program for the first time and supporting function of all laptop & PCs issues,
- Help with troubleshoot issues encounter while using the software and provide actionable tips to resolve the problem,
- Send technical documentation to IT HQ and follow up with them for solutions, and refer difficult cases to a senior analyst or support tech,
- Assume remote control over Staff’s computers when necessary to resolve problems,
- Make hardware recommendations for staff whose machines cannot support the software,
- Provide day-to-day technical support for desktop computers, mobile phones, laptops, tablets, audio-visual systems, printers and telephony systems via telephone, email or in person.
- Provide support as directed for IT infrastructure.
- Triage, investigate and resolve issues with IT systems within the office and manage escalations as required to 3rd tier teams.
- Maintain and organize equipment areas and utilize effective cable management and labeling.
- Create desktop and laptop imaging.
- Install/Move/Add/Changes (IMAC) support
- Work as a project resource as required to deploy new systems, upgrades or technologies within the office which may include personal technology and IT infrastructure.
- Coordinate vendor activities and relationships for key technology vendors supporting the office.
- Document work within appropriate systems including Ticketing and Knowledge Base.
Job Requirements
- BSc of Computer Science, Communications or related discipline,
- Experience with min 3-5 years,
- International exposure and Technology updated,
- Highly customer-oriented mindset and good communication skills,
- High Problem-solving skills,
- Certification (like MCP, MCSA & CCNA) in IT related field is a plus,
- Familiarity with Microsoft O365, MS Office, Word, Excel, and PowerPoint is highly demanded.
- Familiarity with Intel client and server X86 architecture, Apple hardware (iPhones and iPads) and Cisco LAN switch
- Good command of English is a must.