Job Details
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Job Description
Primary Duties & Responsibilities:
- Install, configure and system test a ready-made software.
- Perform data analysis.
- Troubleshoot implementation.
- Communicate with clients and team leaders in a professional manner.
- Maintain accurate and timely reporting of project activities.
- Develop project documentation.
- Manage day-to-day implementation activities.
- Provide mentoring and support to department colleagues as necessary.
- Provide pre-sales support as necessary.
- Customer Support and Customer Training.
- Replying tender RFPs.
- Testing new features of new released versions.
- Preparing KBAs and what’s new documents.
- Participating in the technical training curriculums.
- Auditing the outsourcing HR/Payroll activities to ensure the efficiency and accuracy.
- Auditing new projects’ business analysis and implementation phases to ensure that the implementation is done as per customer business needs and based on HITS best practices.
- Auditing support cases periodically through CRM to ensure that the service delivery team complies with into consideration the QC standards while handling customer cases.
Working Conditions:
- Fixed hours: from 09:00 AM to 05:00 PM.
- Weekend: Friday & Saturday.
- Work Location: Nasr City
Job Requirements
- Bachelor’s degree in any relevant field.
- Commerce Graduated - English / Arabic Section.
- 0 to 2 years of experience in a relevant field.
Preferable Skills:
- Excellent command of the English language (written & spoken).
- Ability to interact with clients both verbally and written; well organized and detail-oriented; ability to multi-task; ability to manage stressful situations.
- Variety of technologies including database principles, MS Excel skills, hardware/software, operating systems, and networking.
- Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
