Call Center Supervisor

Al Ahly Medical Company - Nasr City, Cairo

202
Applicants for
1 open position
20
Seen
11
Shortlisted
1
Rejected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
  • Monitors productivity of call center agents and generates reports.
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
  • Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Answers questions and recommends corrective services to address customer complaints.
  • Provides communication and follow up to ensure representatives are fully informed of all new information related to services, procedures, customer needs and company related issues, changes or actions.
Job Requirements
  • Bachelor’s degree in related field.
  • Five years of experience.
  • High leadership skills.
  • Excellent English.
  • Good knowledge of MS Office.
  • Experience with performance evaluation procedures.
  • Customer-oriented and problem-solver mindset.
  • Outstanding communication, interpersonal and leadership skills.
  • Excellent organizational and time-management skills
About this Company

Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the public and private... (More)

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