- Experience Needed:
- More than 5 years
- Career Level:
- Job Type:
- Full Time
About the Job
- Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
- Monitors productivity of call center agents and generates reports.
- Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
- Answers questions and recommends corrective services to address customer complaints.
- Provides communication and follow up to ensure representatives are fully informed of all new information related to services, procedures, customer needs and company related issues, changes or actions.
More than 5 years
Not Specified at least
Consumer Services Healthcare and Medical Services Insurance
About this Company
Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the public and private...
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