Call Center Agent

GUC -
Cairo, EgyptPosted 5 years ago

185Applicants for1 open position

Job Details

Experience Needed:

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Main responsibilities:

To provide efficient reception service and act as a first point of contact for visitors and university telephone callers.
To assist callers by giving advice on different university issues & deal with queries - in coordination with different departments - in a responsive, sensitive and professional manner to ensure the best service is provided.
To take actions when necessary & refer to the appropriate officer when an enquiry cannot be dealt with directly.
To contribute to the continuous improvement of the job by developing customer service systems, creating and updating telephone directories & data base.
To make outbound calls & undertake related clerical and administrative tasks, this may include data entry, filling forms, filing, making copies, handling mail, receiving and sending emails, faxing, posting and removing items on notice boards as requested & other miscellaneous tasks.
To fulfill all duties as communicated by the call center supervisor.
To undertake any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.

Requirements:

Excellent Arabic and English language skills (preferably English high school graduate), very good computer skills & previous experience in customer service or a related field
Excellent interpersonal & communication skills with the ability to communicate clearly and effectively, both verbal and written on different levels
Professional: Friendly, courteous & polite in all situations
Respectable: Good listener, patient & willing to help others
Presentable, outgoing, tactful & flexible
Agreeable telephone voice in terms of tone, clarity, pronunciation, and diction
Strong teamwork, troubleshooting & problem-solving skills
Have the ability to multi-tasking under pressure & meet deadlines in a fast-paced environment.
Knowledgeable, reliable, dedicated & demonstrates a high level of integrity
Detail oriented with excellent organizational skills, accuracy & thoroughness in documentation