Job Details
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Job Description
- Supports team manager and performs management duties when manager is absent or out of office
- Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new team member training
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines and sales goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
Job Requirements
- Graduates only
- Contact center experience
- Tourism background is a MUST
- Excellent command of English
- Max. age is 35
- Fine with rotation shifts
