Call Center Agent in Turkey - French - GT

Role description

Primary point of contact for end users, providing solutions for our customers, ranging from customer support and to ‘how to’ questions through online requests and services. The team provides voice/phone support, alongside chat, email and web-submit support for our customers on requests and general ‘how to’ queries.

Main activities

• Support the French language customer service department.
• Ensuring that call returns to clients are completed and consumer issues are resolved.
• Communicating clearly and gently with all customers.
• Staying updated with system information, changes, updates and standard procedures.
• Be able to interact with others effectively and be comfortable with phone support and customer care.