Customer Service Representative (Core - Med)

Confidential Company - Abbassia, Cairo

26
Applicants for
10 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
2,500 to 3,000 EGP per month
Vacancies:
10 open positions
About the Job

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
Job Requirements
  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.