- Experience Needed:
- 0 to 1 years
- Career Level:
- Entry Level
- Job Type:
- Full Time Shift Based
2,500 to 3,000 EGP per month
About the Job
Customer Service Responsibilities list:
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
0 to 1 years
Not Specified at least