Customer Service Representative

Royal Ambassador - Dokki, Giza

167
Applicants for
6 open positions
70
Seen
10
Shortlisted
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential,
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
6 open positions
About the Job

Main Job Duties:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Job Requirements
  • 2 years of experience at customer service field
  • BA Degree
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
About this Company

Royal Ambassador Club is a leading travel Technology expert, B2B and B2C,providing Online travel technology and BPO services founded 2009. Created to empower the Online Travel Agents with instant booking and comprehensive choices, the company began its journey in the Gulf... (More)

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