Call Center Agent

Al-wefaq - Heliopolis, Cairo

Posted December 5, 2018

Applicants for
1 open position

Experience Needed: More than 2 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: 2,500 to 3,000 EGP per month	Languages: English	Vacancies: 1 open position
Gender: Males Only

About the Job

Receiving customer calls continuously.
Responding to inquiries and suggestions from customers, whether through telephone or social media.
Receive complaints and provide solutions to customers
Communicate with representatives of other departments to finalize the requests of customers in other departments.
Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor.
Follow-up of customers in cases of maintenance and accidents and ensure the completion of the procedures properly.
Follow-up social and other means of communication to attract the largest possible customer segment.
Any other work to which it is assigned. In terms of scientific and practical specifications

Job Roles: Customer Service/Support

Job Requirements

Male Only
Age (21:34)
Rotational shifts.
9 hours
Salary : 2500 : 3000 EGP
University degree in any specialization.
Preferably having at least one year experience in a service company.
Working under pressure and within the spirit of one team.
Fluent English language reading and writing and priority for those with the ability to speak fluently.
Cairo residents.
Preferred Heliopolis, Nasr City residents or nearby area.

Keywords: Customer Service Customer Care Customer Support Social Media Call Center

About this Company

Founded in 2000, Al Wefaq Rent a Car is a regionally recognized brand with more than 60 branches inside cities and airports of the kingdom of Saudi Arabia, United Arab Emirates, Republic of Egypt, and Hashemite Kingdom of Jordan. And 4 main workshops in the kingdom of Saudi... (More)

Industry: Construction - Industrial Facilities and Infrastructure

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