Telesales Customer Services Agent

Sekem - Salam City, Cairo

Posted November 27, 2018

Applicants for
1 open position

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Experience Needed: More than 3 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 1 open position

About the Job

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Job Roles: Customer Service/Support Sales/Retail

Job Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Keywords: Customer Service CRM Customer Care Customer Support Sales Sales Skills

About this Company

SEKEM was founded with the idea of sustainable development and giving back to the community. The vision that brought Dr. Ibrahim Abouleish to dig the first well in the vast desert land still resounds in SEKEM’s approach of conducting business. Like a compass, our vision,... (More)

Industry: FMCG

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