E-Commerce Customer Service Representative

Confidential Company - Dokki, Giza

45
Applicants for
1 open position
45
Seen
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, bonuses
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

The Job Roles: E-commerce/ Logistics/ Customer Service/Support

We're hiring an E-Commerce Customer Service Representative who will be a key contributor to growing our business and will work very closely with our warehouse, sales, and product management teams.

Responsibilities:

  • Follow-up and coordinate with local and international online sales partners
  • Assist in the processing of online local and global purchases quickly while providing superior service to customers.
  • Field calls and E-mails of customer inquiries.
  • Assist with returns as needed.
  • Coordinate with shipping carriers to ensure safe and timely delivery of all incoming/outgoing packages.
  • Demonstrate a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
  • Demonstrate knowledge of computer components to assist customers with technical questions as needed
  • Responsibilities may change/increase/be modified as the work requirements evolve
Job Requirements
  • Hands on experience on Internet/E-commerce field
  • At least 2 to 5 years experience in a similar role
  • Proficiency in written and verbal English is a must
  • Other foreign languages are appreciated
  • Self-motivated and goals oriented
  • Team player