System Administrator

Orange Business Services - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Troubleshooting and resolving high complexity customer faults on MS Technologies ( MS Lync / Skype / Exchange / SharePoint )
  • Provide next level / Third Level technical support
  • When the resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
  • Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
  • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard.
  • Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations) and implementing them.
  • Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
  • Perform SIPs actions and update the action plan of the SIP
  • Perform Capacity Plans on the customer platforms, and ensure the expected performance is met.
Job Requirements

Educational background:

  • B.Sc. degree in Computer Science, communications or electronics engineering.

Professional Experience:

  • At least 3-4 years of professional experience.
  • At least 2 years of IT/Microsoft System administrations.
  • Hands on experience on below technologie:
  • MS Lync 2010/2013
  • MS Skype for Business 2015
  • DNS
  • Active Directory
  • Exchange ( a Plus )
  • SharePoint ( a Plus )
About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their... (More)

See all Careers and Jobs at Orange Business Services