Operations Analyst

elmenus.com - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

elmenus is a venture-backed food discovery startup that serves over 1 Million monthly users & operates in one of the world’s most interesting industries; “food”. We help people explore a new side of the food world every day. By building a platform that combines a social, visual and personalized experience we make every food discovery and ordering experience a new adventure.

We need people with strong communication and problem-solving skills, a logical, process-driven mindset, a can do attitude and hungry for the next challenge. You’ll be expected to onboard new restaurants, train them to be great partners, and quickly adapt and abide to our business processes and SLAs. You will own the order life cycle analysis, develop tracking / dashboards and build processes to ensure seamless operations across Cairo.

What you will do

  • Onboard & Engage: Help restaurant partners get started on elmenus ordering platform.
  • Train them to engage with elmenus app and support center.
  • Develop & implement and deliver daily, weekly, monthly dashboards to management & agents.
  • Analyze: Proactively develop new KPIs/metrics to identify trends in the order life cycle. Optimize our customers NPS.
  • Build Processes: Design processes, whether it be prospecting, onboarding, engagement, tracking..etc. Structure experiments and conduct analysis to increase order acceptance rate and decrease delays and violation of SLAs
  • Retain: Collect and act on feedback, create tools to stay in close communication with restaurant partners & end users from an operational perspective and incorporate feedback into process improvements on the ground.
Job Requirements

Who you are

  • At least 1-2 years experience in operations
  • Data driven decision making & process oriented.
  • Flexible & fast
  • Proactive in taking initiative based on data driven findings.
  • A doer with a persistent attitude, a can do attitude, I will make it happen no matter what.
  • Demonstrated experience interpreting and presenting data to various audiences, ability to translate quantitative findings into action.
  • Very strong communications & organisation skills
  • Problem solving and troubleshooting skills
  • SQL knowledge a plus, but not require
About this Company

elmenus is a venture-backed food discovery startup based in Egypt that serves over 1 Million monthly users. We are building a platform that combines a social, visual and personalized experience to help people discover and order the food they will love. We received a 1.5... (More)

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