IT Service Specialist - Help Desk

Hindawi - Cairo

Applicants for
2 open positions
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job

Job Responsibilities:

  • Provide first‐line support to end‐users regarding computer hardware, software, network, and technical issues to ensure the computer systems efficiency
  • Troubleshoot system and network issues to diagnose and solve the software/hardware errors
  • Escalate unresolved queries and tickets to the next level of support to handle them properly
  • Install and configure selected software and hardware products to update and improve the software and hardware systems
  • Maintain printer queues by evaluating the overall printing process to improve the print service efficiency
  • Resolve technical problems related to Local Area Networks (LAN) to ensure the network devices connectivity
  • Recommend changes in software and hardware to improve computer capabilities
  • Document and visualize the network diagram to update the network documentation to minimize the downtime
Job Requirements
  • Bachelor degree in any field, preferably Computer Science
  • Minimum 1 year of experience in the same field
  • Intermediate English Proficiency
  • CCNA, MCSA, A+, N+ are preferred
  • Knowledge of Windows Operating System, Hard Desk Management tools, Anti‐Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling
About this Company

Hindawi is one of the world’s largest publishers of peer-reviewed, fully Open Access journals. We are passionate about working with the global academic community to promote open scholarly research to the world. With the help of our academic Editors, based in institutions... (More)

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