Customer Service Agent

Otlob Tabib - Cairo

34
Applicants for
1 open position
33
Seen
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
2,000 to 2,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
  • Update our in-house database. Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
  • Report any problems to the high management immediately to avoid service interruption and/or roadblocks.
  • Support team members with other required tasks.
  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires significant phone, e-mail, communication with customers in fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Job Requirements
  • Good command of the English language.
  • Previous experience in a customer support role in a call center environment.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with online database systems and practices.
  • Customer focus and adaptability to different situations.
  • Ability to multi-task, set priorities and manage time effectively.
  • Flexible to work 12hr.
About this Company

Otlob.Tabib App enables you to request the doctor you need to your doorstep to examine you. Through the App, you will find many doctors with different specialities including physical therapy, nursing, general professionals and paediatricians. All that you need is to download the App and order your doctor.

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