Mansoura Vodafone Indoor Sales Agent-Mansoura

London Trade Vodafone -
Mansoura, DakahliaPosted 7 years ago

138Applicants for1 open position

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Greet the customer on counter with warmth, courtesy & personalized greeting
In low traffic periods, meet the customer at the door (acting as greeter)
Generating a proper queuing ticket for the customer
Full customer need assessment by proper probing to identify the customer's needs
Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
Fulfilling the customer need with speed & simplicity (Can do attitude)
Handle customers' inquiries & complains in a positive manner
Acting as customer's telecom advisor
Ensure that the customer got all the needed service before leaving the counter
Farewell the customer & invite him to revisit our store
Provide strong & updated product knowledge & competition's offers awareness
Supporting in maintaining the store's look & feel standards at all times
Full awareness & implementation of P & P
Accurately handle cash
Accurately handle inventory
Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)
Interdepartmental communication to speed up the work's completion
Handling opening & end of day operation
Provide retail's junior staff with all needed operational support
Support retail outdoor activities & events when required
Achieve sales targets
Achieve revenue targets
Cross sell/up sell when applicable according to the customer's type/segment
Achieve customer experience targets