Operations Manager / E-Commerce

Zocer - Haram, Giza

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
4,000 to 5,000 EGP per month, 1500-2000
Arabic, English
1 open position
About the Job
  • Manage VB Shop Executives while reporting into the Senior E-Commerce Operations Manager to ensure that all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock, and Warehouse Fulfillment) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.
  • Support the Executives in achieving their objectives, PDPs and the growth of their assigned shops.
  • Manage Executive workflow processes, monitoring progress on specific tasks and reallocating work as appropriate. Provide resolution to operational problems whilst adhering to corporate competencies.
  • Contribute insights into the strategic direction of the Retail department based on the understanding of complex e-commerce processes.
Job Requirements

  • Experience in a fast paced sales environment driving performance to reach targets with a focus on conversion
  • Significant experience in servicing customer queries in both an online & offline environment
  • Experience of E-commerce merchandising best practice, with an understanding of user behavior
  • Experience of stock management and financial procedures
  • High standard of written and spoken English
  • Proven experience in an E-commerce role with
  • exposure to the operational element
  • Experience in managing a team
  • Ability to effectively coach colleagues and Communicate with senior management
  • Strong negotiation and communication skills
  • Proven experience of a sales environment with the ability to proactively sell to anonline/telephone audience.
  • Experience of incentive's and motivating a sales focused team
  • Understanding of E-commerce fulfillment process
  • and how to achieve cost-effective business solutions while maintaining high levels of customer satisfaction
  • Ability to take the initiative
  • Ability to build external and internal relationships and partnerships
  • Exhibits professionalism
  • Ability to plan, prioritize and manage multiple
  • tasks and deliver to tight deadlines
  • Problem-solving ability
  • Generates new ideas
  • Emotionally intelligent
  • Prepared to challenge and be challenged
  • Accountable and responsible
  • Communicates effectively to all levels of the organization
  • Listens and hears accurately
  • Excellent organizational skills
  • Able to work on own initiative
  • Excellent Microsoft Office proficiency
  • Willingness to learn new skills

About this Company

We Started our business in Egypt and United Arab Emirates. The ZOCER Group specializes in general trading , clothing and textile " underwear industry"

See all Careers and Jobs at Zocer
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