Customer Service Representative

Progate Development - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
English, French
1 open position
Females Preferred
About the Job

Main Duties:

  • Answer all clients inquiries & handle their needs, complains & comments through dashboards and social media channels.
  • Submit weekly & monthly reports for continues evaluation on customer’s status when needed.
  • Advise the customer on how to use the website to list a unit (host) or book an accommodation (guest) online.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide relevant feedback to the team.
  • Deal with all clients in a professional, positive & trustworthy manner.
  • Assist in social media campaigns.
  • Manage French content.

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Job Requirements
  • To be excellent in the French language.
  • To be very good at English.
  • To be a graduate.
  • Experience: From 6 months to 2 years.
  • Experience in customer service, social media moderation or as travel agent.
  • Ability to deal with different cultures.
  • Ability to use Marketing Skills.
  • Excellent Communication and presentation skills.
  • Excellent verbal & written skills.
  • Strong Customer Orientation.
  • Strong problem-solving skills.
  • Location: Sheraton Heliopolis, Cairo.
  • Working hours: From 9 to 6 (Friday & Saturday OFF).
About this Company

Progate Development is a Real Estate Developer, established in 2010, aiming to propose to customers their perfected housing and investment opportunities. Progate Development offers a wide geographical range of projects as well as a full spectrum of projects; commercial,... (More)

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