Customer Service/Call Center Team Leader

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
9,000 to 9,500 EGP per month
Arabic, English
1 open position
About the Job
  • Setting targets for both individuals and teams.
  • Measuring the performance of both individual and teams.
  • Offering advisors guidance and feedback.
  • Helping to optimize advisors/agents as well as finding ways to motivate them.
  • Ensuring the agents’ adherence to company’s policies and procedures.
  • Updating and preparing performance reports.
  • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.
  • Rotational Shifts
  • Location: Maadi
  • Transportation provided
  • Medical and Social Insurance
Job Requirements
  • Graduates Only.
  • From 2-4 Years of experience in Customer Service and Sales.
  • 1-3 years of experience as Team Leader.
  • Languages: Arabic (Mother tongue) & Intermediate Command of the English Language.
  • Proficient Microsoft office knowledge.
  • Ability to work on National Holidays.

Preferred Skills:

  • Clear Communicator
  • Excellent Sales and Negotiation Skills
  • Very good Customer Service Skills
  • Problem Solver
  • Very Good Listener
  • Good Strategic Thinking