Telemarketing Agent

Requirements:

• Communicate effectively with seniors’ inquires, over the phone following our contact center’ procedures and quality standards.
• Working on a queue shift basis.
• Maintaining punctuality on working hours through complying to start time and break times.
• Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
• Filling CRM with accurate information through active listening and affirming client information.
• Following the company’s protocols and procedures written in the company’ Handbook, positively adapting to the environment inside our premises.
• Positively adapt with any business change implemented by management.
• Show a comprehensive knowledge and a fast learning curve.

Qualifications:

• University degree or “undergrad”
• Perfect command of English language (Speak, read & write)
• American accent or British accent is preferred
• Ability to work according to US working hours & on Egyptians’ National Holidays

Skills:

• Tele-Communication Skills
• Negotiation skills
• Customer Service Skills
• Interpersonal skills