Customer Operations Supervisor

Edfa3ly - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Setting goals for performance and deadlines in ways that comply with the company’s plans and vision.
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks.
  • Monitoring employee productivity and providing constructive feedback and coaching.
  • Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Ensure all managerial & strategic decisions are understood by the staff and they are engaged in the company mission
  • Prepare and submit performance reports
  • Follow and monitor the performance of the team from the quality perspective as per company quality standards.
  • Decide on reward and promotion based on performance
  • Direct daily/weekly/monthly checkpoints with the subordinates and management team.
  • Participate in hiring and training new employees
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Job Requirements
  • Proven experience as supervisor or relevant role.
  • Preferred experience handling customers via digital mediums (social media, live chat..etc)
  • Excellent communication and interpersonal skills.
  • Outstanding organizational and leadership skills.
About this Company

Edfa3ly is an automated personal shopper service which allows the customers to know pre-ordering the exact cost for any product worldwide to be shipped to their door step and pay using their local payment methods currently delivering to the middle east.

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