Junior Technical Support Engineer
August 8, 2018
Experience Needed: 0 to 2 years Career Level: Entry Level Job Type: Full Time Salary:
Gender: Males Only
About the Job
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients
Excellent in English is a MUST. Minimum 0-2 experience. Male. Resident of Heliopolis is preferred. Military status: Exempted Excellent IT back ground. Computer networking and hardware CCNA or MCSE is a must. Biomedical background is preferred. Communication or Biomedical engineer is preferred. Excellent problem solving skills. The capacity to work well within a team. Attention to details. Logical thinking. Expert knowledge in how operating systems and software works. Interpersonal skills as you will regularly be in contact with colleagues
About this Company
PaxeraHealth is a medical imaging solution provider that is committed to customer satisfaction and quality standards. Paxera Health is a multi-national company established in the United States with operations in the USA, Middle East, Asia, Africa and Europe through a huge...
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