- Experience Needed:
- 3 to 5 years
- Career Level:
- Job Type:
- Full Time
About the Job
A retail manager’s role is to run a store successfully. Working on the shop floor, they are in constant contact with their customers and staff. They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store.
Typical responsibilities of the job include:
- Training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximising profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Liaising with head office
Qualifications and training required:
- There are routes into a retail management career for both university graduates and school leavers, although there are generally fewer opportunities available for school leavers.
- For graduates, a degree in any discipline is acceptable for entry into the profession, although a qualification in subjects such as accounting, languages, fashion or marketing can be advantageous within certain sectors.
- Business studies or management degree holders may also be at an advantage.
- Some employers might ask for candidates with a 2.1 degree or above but some will accept a 2.2. Take a look at our list of retail employers who accept graduates with a 2.2 degree.
- Vacancies, particularly those with major retail chains, attract strong competition, so relevant commercial, sales or retail work experience is normally beneficial.
- Larger employers run vacation courses and offer ‘year out’ and shorter work placements, which can provide valuable contacts and a useful insight into the profession.
- Use our guide to retail work experience to help you explore your options.
- Experience in a part-time retail job, such as a sales assistant, is equally valuable.
- You can find out the top ten skills you’ll gain from working in part-time retail jobs here.