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Job Description
- Own quick resolution of faults reported with focus on first time right diagnosis while minimizing field engineer dispatches via continual improvement of remote troubleshooting skills.
- Guide the technician on site to resolve the fault when a dispatch is required.
- Provide a clear and precise reason for every outage to help the customer service managers give a clear Root Cause Analysis to their customers.
- Provide TPM teams with feedback on 3rd party dispatches to help the satellite factory assess their performance and continually improve our dispatch capabilities.
- Initiate the RMA (Return Merchandise Authorization) for used faulty parts, providing the exact test procedures which proved the fault for the repair reports to manufacturer.
Job Requirements
Professional Experience:
- 2+ years of experience troubleshooting VSAT networks (fixed and stabilized antennas).
Educational background:
- University Degree in telecommunications or related field.
- CCNA certificate is mandatory.
- Preferably CCNP certified.
Skills / Qualifications:
- Cisco Routing & switching expertise essential.
- iDirect networks operation & management expertise.
- Troubleshoot satellite networks for fixed, mobile and maritime solutions.
- Troubleshoot satellite networks for manufacturers: Comtech, iDirect, Viasat, Thrane & Thrane, mitech, Orbit, Seatel, C2Sat, Cisco, Avantech, Codan and other manufacturers (depending on the proposed satellite solution to the customers).
- Troubleshoot for technologies: D-TDMA, DVBS2, PCMA, BGAN, Inmarsat M4, SCPC and other related technologies.
- Good performer under pressure.
- Owns perfect multi-tasking capabilities to be able to support multiple engineers on site while remotely troubleshooting other fault reports.
- Keen to continually learn as satellite technologies rapidly evolve.
- Customer Oriented Attitude.
- Ability to work on shift basis.
- Fluent in both spoken and written English.
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