Customer Service Representative

Go Green Real Estate - Heliopolis, Cairo

181
Applicants for
1 open position
43
Seen
12
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Deal with customers via telephone, Internet, e-mail and instant messaging.

Working on a variety of functions as below:

Call Handling:

  • Handling incoming telephone calls. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, or instant messaging.
  • Respond to Facebook messages
  • Bring up the clients' details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response.
  • Updating the customer records with details of the inquiry and the response.

Call Resolution:

  • Dealing with customers’ inquiries on the first call. This may include taking a customer’s order, arrange a service call or resolve a query by telephone.
  • Ensuring that customers receive a satisfactory response.

Outbound Calls:

  • Making outbound calls to check customers’ details or ask if they have certain needs that need to be satisfied.
  • Calling customers who have recently purchased a property to offer them information on other products of interest
Job Requirements
  • A graduate of any major.
  • Very good command of English.
  • Ability to handle pressure.
  • Patient, positive and speaks clearly.
  • Experience in a customer service position is a PLUS.
  • Preferably living near Heliopolis or New Cairo.
About this Company

Mission :
To establish credibility, high quality Service and long-term relationships with our clients & Customers by consistently exceeding their Expectations & continually focused on the three C’s that drive the success of our business: our Clients (developers), our... (More)

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