Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
International Language Institute - International House (ILI) is hiring Customer Service Representative.
Main Duties:
- Handle placement tests, students’ registrations and enrollments on the management system.
- Taking students’ cash and credit cards payments and issuing invoices.
- Respond to students’ and agents inquiries and bookings via email within 24 working hours.
- Handle and resolve students’ complaints.
- Maintain students’ database.
- Provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Giving prompt, clear and accurate information about courses (face-to-face, via email and/or by phone).
- Listen attentively to students’ requests and inquiries.
- Follow communicated procedures, guidelines and policies..
- Helping students with visa issues, accommodation, inquiries, and general assistance.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints and details of actions taken.
- Prepare and distribute customer survey reports.
- Follow up on customer interactions.
- Handle inbound and outbound calls.
- Helping students with visa letters, making calls and general routine office-type work.
- Helping to keep noticeboard information in ILI reception, café and classrooms up-to-date.
- Helping to keep website updated with current product information.
- Making sure that information displayed on all ILI notice boards and front Desk screen is accurate, current and relevant.
- Being able to talk to students about social activities, or put them in touch with our specialist activity leaders.
- Supporting educational, Finance, and marketing department with reports, students’ data, history and payment information.
Job Requirements
- Bachelor Degree.
- Working days/hours flexibility is a must
- Minimum 1-2 years of customer service/call center Preferably in Training Industry.