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Job Description
- Managing inbound/outbound calls and customer service inquiries and complains
- Identifying and assessing customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Respond to any online or telephone queries in a calm and friendly manner.
- Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
- Produce reports on progress within the department and outline any developed strategies to improve.
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- 0-2 Relevant years of experience.
- Active listening, bargaining skills and able to reconcile differences.
- Good Communications skills and ability to work within a team.
- Good knowledge of Microsoft office.
- Strong customer service experience.