Call Center Agent

Premium Card - Dokki, Giza

137
Applicants for
1 open position
135
Seen
31
Shortlisted
90
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Gender:
Males Only
About the Job

  • Managing inbound/outbound calls and customer service inquiries and complains
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to any online or telephone queries in a calm and friendly manner.
  • Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
  • Produce reports on progress within the department and outline any developed strategies to improve.
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements
  • 0-2 Relevant years of experience.
  • Active listening, bargaining skills and able to reconcile differences.
  • Good Communications skills and ability to work within a team.
  • Good knowledge of Microsoft office.
  • Strong customer service experience.

About this Company

Premium Card for Credit Services S.A.E. established an interest-free credit card, with a payment plan over 10 months

Industry: Banking
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