Workforce Analyst

Wasla Outsourcing - Heliopolis, Cairo

Applicants for
3 open positions
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3 open positions
About the Job
  • Monitoring Q’s performance communicating corrective actions to resolve any deviations from plans
  • Carrying out the correspondence between WF and Ops team
  • Saving records of requests received
  • Generating performance reports analyzing results and investigating any abnormalities
Job Requirements
  • Strong Analytical and numerical skills.
  • Operations background is a must
  • V good at using MS Excel.
  • Business writing skills.
  • Able to work under pressure of load and quality of work
  • Multi-tasking and time management
  • Understanding of call center metrics
  • Creative thinking and problem solving skills
About this Company

Wasla Outsourcing is a company established in 2003 specialized in outsourcing all company’s related human resources activities as well as Information Technology.
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