IT Administrator

Raya Contact Center - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.
  • Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.
  • Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices.
  • Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.
  • Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.
  • Assist users with wireless and remote access.
  • Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.
  • Assist in selecting and deploying new technology to support organizational goals and objectives.
  • Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out.
  • Handle operating system installation and ensure the system is configured based the client requirement.
  • Support business needed applications and escalate issues to the second line resolver group if not fixed.
Job Requirements

Interpersonal Level:

  • Communication Skills.
  • Time Management and ability to prioritize moderate task load.
  • Analytical and problem solving skills.
  • Team player that enjoys a different challenges.

Educational Background:

  • University Graduate (Engineering/Technical Faculty).

Professional Experience:

  • Degree or diploma in Computer Science or related discipline, or a minimum of 1 years of experience in a related role.
  • Background in CCNA is must.
  • Background in MCSA is Preferable.
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

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