IT Administrator

Raya Contact Center - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.
  • Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.
  • Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices.
  • Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.
  • Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.
  • Assist users with wireless and remote access.
  • Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.
  • Assist in selecting and deploying new technology to support organizational goals and objectives.
  • Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out.
  • Handle operating system installation and ensure the system is configured based the client requirement.
  • Support business needed applications and escalate issues to the second line resolver group if not fixed.
Job Requirements

Interpersonal Level:

  • Communication Skills.
  • Time Management and ability to prioritize moderate task load.
  • Analytical and problem solving skills.
  • Team player that enjoys a different challenges.

Educational Background:

  • University Graduate (Engineering/Technical Faculty).

Professional Experience:

  • Degree or diploma in Computer Science or related discipline, or a minimum of 1 years of experience in a related role.
  • Background in CCNA is must.
  • Background in MCSA is Preferable.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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